What is Favor?

Favor is the delivery app made by Texans, for Texans. From your morning coffee to dinner for the whole family and everything in between, local delivery drivers (we call them Runners) deliver anything you want in just a few taps.

Favor currently provides fast, fresh delivery in more than 400 cities across Texas and is proud to be part of the H-E-B family.

How does Favor work?

With Favor, you can browse thousands of local restaurants and stores to get your favorite food, drinks, and so much more delivered straight to your door. 

Once you place your order, it is assigned to a Favor Runner who will pick up and deliver your items. You’ll be able to text your Runner directly for the duration of the delivery, making it easy to make adjustments.

What can I have delivered with Favor?

We deliver food, drinks, household essentials, and so much more! A full list of products Favor does not deliver can be found here.

Can I have alcohol delivered?

Favor delivers alcohol from various partners in select cities.

You can find alcohol near you in the following categories: Alcohol, Dine & Drinks, and Beer & Wine. Alcohol delivery hours may vary by location. 

You must be 21 or older with a valid ID (issued by a U.S. state or federal government) and present it in person to the Runner upon delivery. If you are intoxicated or the Runner is unable to check your ID in person, your items will be returned.

How can I purchase a Favor gift card?

To purchase a Favor gift card, tap on the profile icon in the upper right corner of the Favor app, then select Give a gift card. You can also purchase a gift card online or pick up a physical gift card at H-E-B.

Choose a design and desired amount ($5 minimum, $500 maximum), and your gift card will be sent via email.

Gift cards can be applied to the entire cost of the order including fees, tip, and the cost of items (except when the order contains age-restricted products).

Are you expanding?

We’re always striving to expand our coverage and service to provide the best food delivery service to Texans.

Who makes the deliveries?

Favor Runners are Texans like you! All Runners are screened through a background check process before they begin delivering orders.

What do I do if I need to contact my Runner?

Your Runner is only a text or phone call away! When your Favor is in progress, you can tap on the text message or phone icon to get in touch with your Runner.

If you get an error message when reaching out, please ensure the phone number on your Favor profile is correct.

Should I tip my Runner?

Favor will suggest a tip for your Runner based on the cost of the items and the distance traveled. Your Runner will receive 100% of the tip, which you can adjust after delivery.

Any payment made outside the Favor app will not count toward your order total.

What is the delivery fee for a Favor?

The standard delivery fee is $6; however, this may vary based on location or merchant.

In addition to a delivery fee, we charge a service fee and provide a suggested Runner tip. Your Runner will receive 100% of the tip, which you can adjust after delivery.

How quickly do you deliver?

The average delivery time is 45 minutes or less, but times can vary depending on demand, traffic, and restaurant wait times. We’ll keep you posted on the status of your order via in-app updates and push notifications.

Can I order in advance?

All Favor orders are delivered on demand at the time you request them. Although most orders arrive in 45 minutes or less, we recommend placing your Favor about 30 minutes–1 hour ahead of time.

How do I return or cancel a Favor?

You can cancel a Favor in the app any time before the Runner arrives at the store or restaurant to pick up the order. To cancel a Favor, tap the question mark in the top right corner of the order screen.. Then, tap Cancel this Favor. If Cancel this Favor is not visible, that means your order is not in a cancelable stage of the delivery process. 

Cancellation fees may apply when attempting to cancel an order that has already been accepted or prepared by the restaurant. The app will notify you if there is a cancellation fee associated with your request.

How do I report a problem with a Favor?

If you need help with an active Favor, you can contact your Runner by tapping the phone or message icons next to the Runner’s name on the order screen. If your order has already been marked as delivered, you can contact Favor Support by tapping the question mark in the top right corner of the order screen.

What type of payment does Favor accept?

Favor is completely cashless. All payments are made through the app and we accept all major credit and debit cards. Prepaid cards or cards affiliated with a virtual bank may not be eligible for use.

When you order your first Favor, you’ll enter your payment information, which we store securely for quick check out in the future. 

Why was I charged twice?

Once you place an order, we run an authorization for the estimated cost of the Favor to ensure the payment method is valid (this may appear on your statement as “Favor [Store Name]”). 

This amount isn’t finalized until the order and payment are complete. It usually takes a few business days to see this reflected, but may be longer if the payment method is a prepaid card or affiliated with a virtual bank. The order total on your Favor receipt is the only amount that will be finalized on your bank statement.

How do I add a promo code?

To add a promo code, tap the Profile icon found in the top right corner of the screen. From there, you’ll select Credits and Promo Codes and then tap ENTER CODE. On the next screen, input the code, then tap ADD.

For credits that are automatically applied, check the Credits and Promo Codes section to see your balance.

What is the difference between order credit and delivery fee credit?

Favor offers two types of credit: Order credit and delivery fee credit.

Order credit applies to the cost of the items. Taxes, minimum gratuity, and other fees may still apply. Order credit does not apply to the cost of orders that include age-restricted items such as alcohol or tobacco products.

Delivery fee credit applies to the cost of delivery.

Can I become a Runner?

You can sign up to be a Favor Runner by selecting Run with Favor in the Profile section of the Favor app or at run.favordelivery.com.

For questions about the signup process, read answers to frequently asked questions here.

I am a current Runner and need assistance

Please contact Runner Support through the Runner app or Runner Help Center. 

If you are actively running a Favor, contact Runner Support via SMS by selecting Need Help? on the order screen. If you are not actively running a Favor, visit the Help section of the Runner app, then select Runner Help Center for common solutions. If you’d like to contact Support, you can tap the question mark in the top right corner.

Can my business partner with Favor?

You can learn more about partnering with Favor and get started here.

I am a current partner and need assistance

You can reach out to your account manager anytime or visit our dedicated Partner Help Center for answers to frequently asked questions.