Product

Head of Product

Full Time - Austin, TX

At Favor you will have the ability to create interesting and complex software that will be used by hundreds of thousands of people.  We are a mobile first, runner and consumer app that is powered by a complex system behind the scenes. Do you like to work on complex problems and create simple straightforward solutions?  Do you like to make customers happy? Favor’s goal is to let people get anything delivered with a great user experience throughout the process.

Favor’s  Product team makes high-touch logistics happen in real time.  We are the team responsible for the complex systems that make a Favor happen.  This entails balancing the marketplace of finding the perfect runner, enabling the best communication between our customers and our runners, keeping thousands of mobile applications in sync, payments  and so much more. Are you a great leader, an excellent recruiter, a great communicator, and a great issue resolver? We are looking for someone like you to help make Favor and the product team achieve their goal of getting anything delivered with a world-class  user experience.

Responsibilities

  • Own the product vision, strategy and roadmap
  • Engage extensively with customers, internal teams and external partners in order to gain first hand insight on the business needs & opportunities
  • Lead product managers and align company leadership to identify & execute on biggest growth opportunities
  • Create plans and manage to them in an agile environment 
  • Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility, ensuring the product stays aligned with company objectives
  • Work with product designers and product ux to create world-class experiences across all applications
  • Manage, benchmark and grow talent across the product organization

Requirements

  • Demonstrated product leadership for an innovative technology platform 
  • 8+ years prior experience managing multiple product teams or squads
  • Experience managing high-profile decisions & escalations that require executive coordination & sign-off
  • Ability to be both a visionary and in the weeds when needed, leading by example
  • Very organized with impeccable attention to detail and relentless follow-through
  • Excellent written and verbal communication skills, including an affinity for explaining product complexity with ease to different stakeholders
  • Demonstrated entrepreneurial mindset: enjoys the challenge of a fast-paced, complex environment 
  • Proactive and able to work autonomously when necessary
  • Process-oriented, enjoys coordinating work between multiple parties
  • Able to organize multiple priorities simultaneously and still consistently meet deadlines
  • Prior experience working in an executive team is a plus
At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.   
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