Content

Manager, Content & Merchandising

Full Time - Austin, TX

Favor is looking for a Manager of Content and Merchandising to join our Marketing team! The Content team are the people behind the scenes of Texas’ favorite delivery app. While you can get anything delivered, our team ensures that your favorite restaurants are on the app and that their menu content and pricing is up to date. This position is instrumental to Favor’s continued growth. 

Responsibilities

  • Define the merchandising strategy for Favor
  • Lead a team of Content Quality Associates in defining and executing operational goals
  • Develop and operationalize best practices for creating and managing menu content to ensure quality at scale
  • Drive process improvements that will enable the team to support ever growing business demands
  • Build and maintain relationships with key cross-functional partners including Sales, Marketing, Account Management, and Business Analytics
  • Partner with Product & Engineering to drive tooling and systems improvements
  • Manage the relationship with key external partners (data entry)

Requirements

  • 5+ years of experience in online operations and/or content management, experience at a start-up or tech company preferred
  • 3+ years of experience in direct people management
  • Demonstrated critical thinking experience
  • Experience measuring impact against operational metrics
  • Proven success in business process re-engineering optimization
  • Experience defining CMS requirements and content management workflows
  • Customer-centric mind with experience in personalization, segmentation, and cross-selling
At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.   
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