The Favor Community Team ensures that a Runners are equipped and ready to make a five-star delivery possible. As the Houston Operations Manager, you are responsible for making sure that operations promise a reality. You will report to the Regional Operations Manager and manage a team of Community Managers who onboard new Runners, support existing Runners, and educate Runners of all levels.
You obsess over process efficiency, but more importantly, you will constantly strive to be community first ensuring that Runners feel all the good vibes. At Favor, Runners are our product, what we do wouldn’t be possible without them and you are responsible for making sure they feel supported at every stage of the process. If you love solving tough problems and building world-changing communities, we’d love to meet you.
- Manage Runner onboarding to hit growth targets in Houston and surrounding cities
- Develop and execute Runner retention programs
- Provide Runners with excellent and timely support - both in person and via text/email
- Manage inventory to always be in stock with key Runner supplies
- Support the launch of nearby cities such as Atascocita & Beaumont
- Build and manage a team of Community Managers who hustle 7 days a week to get Runners on the road
- 5+ years of operations experience, ideally in a startup or dynamic company
- Experience building and managing high-performance teams
- Willingness to roll up your sleeves and do whatever it takes to get the job done
- Comfortable manipulating data and using Excel
- Track record of setting goals, creating a plan, and getting results
- Bonus points if you are or have been a Favor Runner