Operations

Runner Success Specialist

Full Time - Austin, TX

Favor Runners are the lifeblood of our business, making sure our customers get the deliveries they need. Runners provide insanely great customer service and we want to provide insanely great Runner service. You’ll be answering a wide-range of questions all related to the Runner experience from application to running.

RESPONSIBILITIES

  • Provide friendly, timely support to existing and potential Runners via email and text
  • Verify documents for Runner eligibility against established criteria
  • Offer Runners solutions and workarounds for technical issues that arise off the clock
  • Adapt and manage change in process and communication with Runners
  • Advocate for improving the Runner experience
  • Own issues while focusing on quality

REQUIREMENTS

  • Flexibility to work nights and weekends
  • Comfortable doing repetitive and sometimes tedious tasks
  • Able to handle stressful situations and properly prioritize work
  • Self-starter with startup acumen, should be willing to work hard to achieve and exceed set targets
  • Familiarity with Zendesk a plus
  • Experience running Favors a plus
  • Bachelor’s degree a plus
  • Fluency in Spanish a plus
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