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Support

Support Representative

Part Time - Austin, TX

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Favor Runners are the lifeblood of our business, making sure our customers get the deliveries they need. Runners provide insanely great customer service and we want to provide insanely great Runner service. And the Favor Support team helps to make sure every customer interaction is personalized and successful. We support customers via email, sms, phone, Facebook, and Twitter. We provide our community with an easy and fun Favor experience and help to fix interactions when they could have gone better.

As part of our Support Organization, you will work with both our Runners and customers across multiple channels of communication. If you’re quick on your feet and have exceptional people skills, we want you on the team.

Responsibilities

  • Review and reply to Runner and customer questions through email, sms, and voice
  • Research both technical and non-technical issues to find a workaround or solution
  • Document, reproduce, and escalate bugs to the Technical Support team
  • Innovate and manage change in process and communication
  • Advocate for improving the Runner and Customer experience
  • Work independently and on a team; you’re a self-starter that loves to collaborate

Requirements

  • Flexibility to work nights and weekends
  • Strong attention to detail, must be able to spot developing issues quickly
  • Strong verbal and written communication skills; comfortable communicating via email and phone
  • Comfortable doing repetitive and sometimes tedious tasks
  • Able to handle stressful situations and properly prioritize work
  • Self-starter with startup acumen, should be willing to work hard to achieve and exceed set targets
  • Innovative thinker - ability to look for opportunities to optimize the Support team’s process and operations
  • Familiarity with Zendesk a plus
  • Experience running Favors a plus
  • Bachelor’s degree a plus
Apply Now
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